Senior Front Office Assistant - Luxury Hotel in Bali

Private Advertiser · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 6000000 - 7000000
We are seeking a highly skilled and experienced Senior Front Office Assistant to join our luxury hotel in Canggu, Bali. In this role, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out process, and maintaining the highest standards of hospitality. The ideal candidate will have a strong background in the hospitality industry, excellent communication skills, and a passion for delivering memorable guest experiences.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.,Manage the check-in and check-out process efficiently and accurately.,Provide information about hotel amenities, facilities, and local attractions.,Handle guest inquiries and complaints professionally and promptly.,Maintain guest records and ensure all necessary documentation is completed accurately.,Coordinate with other hotel departments to ensure smooth guest experiences.,Assist with special requests and arrangements to enhance guest satisfaction.,Promote hotel services and facilities to guests during their stay.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in a front office or similar role in the hospitality industry.,Proven track record of delivering exceptional guest services.,Strong communication and interpersonal skills.,Fluency in English and Bahasa Indonesia.,Familiarity with hotel management systems and guest relationship management software.,Ability to work in a fast-paced and dynamic environment.,Excellent problem-solving and decision-making skills.,High level of professionalism and attention to detail.

🛠️ Keahlian

Hospitality and customer service skillsMultilingual communicationGuest relationship managementHotel management systemsProblem-solving and decision-makingAttention to detailProfessionalism
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