Customer Service Frontliner - Bali, Indonesia

Join Bighop Consultancy Services as a Customer Service Frontliner in the vibrant heart of Bali! We are seeking passionate and customer-focused individuals to represent our brand and deliver exceptional service to our diverse clientele. As the first point of contact for our customers, you will be the voice of Bighop, ensuring every interaction leaves a lasting positive impression. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a dynamic team dedicated to creating memorable experiences.

In this role, you will handle inquiries, resolve issues, and provide support through various channels, including phone, email, and in-person interactions. You'll use tools like Zendesk, Salesforce, and Google Workspace to manage customer data and streamline operations. With a focus on continuous improvement, you'll work closely with the team to enhance our service standards and customer satisfaction metrics.

Bighop Consultancy Services is a trusted name in Bali's hospitality industry, known for our commitment to excellence and customer-centric approach. If you're ready to make a difference and grow with us, we invite you to apply and be part of our journey.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and effective solutions.
• Manage customer data and interactions using Zendesk and Salesforce.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the team to improve service standards and customer satisfaction metrics.
• Provide exceptional in-person, phone, and email support to clients.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Ensure all interactions reflect the company's values and commitment to customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints professionally.
• Strong communication skills, both verbal and written.
• Familiarity with CRM tools like Salesforce and Zendesk.
• Experience with Google Workspace and other office productivity tools.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Enthusiasm for the hospitality industry and a customer-centric approach.

🛠️ Keahlian

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